Refund policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at <a href="mailto:watchpavillion@gmail.com">watchpavillion@gmail.com</a>. Please note that returns will need to be sent to the following address: 📌 Amazon Center , Shop NO 47, Liaqat Road, Rawalpindi, Pakistan If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at <a href="mailto:watchpavillion@gmail.com">watchpavillion@gmail.com</a>. 
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Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at watchpavillion@gmail.com.
<h1>Return & Refund Policy</h1>
At Watch Pavilion, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise eligible item, you may contact us to request a return or replacement in accordance with the terms below.
<h2>Return Period</h2>
You may request a return within 30 days of receiving your order.
To be eligible for a return, the watch must:
<ul>
<li>
Be unused and unworn
</li>
<li>
Be in the same condition in which you received it
</li>
<li>
Include its original packaging, tags, accessories, and documentation, where applicable
</li>
<li>
Not show signs of damage, alteration, misuse, or wear caused after delivery
</li>
<li>
Be accompanied by proof of purchase or order details
</li>
</ul>
<h2>Damaged, Defective or Incorrect Items</h2>
Please inspect your order as soon as you receive it.
If you receive a watch that is damaged, defective, or different from the item you ordered, contact us as soon as possible at <a href="mailto:watchpavillion@gmail.com">watchpavillion@gmail.com</a>.
We may request photographs or videos of the product, packaging, and shipping label to assess the issue.
If the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and availability.
<h2>Change of Mind / Unwanted Items</h2>
If you simply change your mind or no longer want the item, you may request a return within the 30-day return period, provided that the watch remains unused, unworn, and in its original condition and packaging.
Return shipping costs in such cases may be the responsibility of the customer.
<h2>Items Not Eligible for Return</h2>
A return may not be accepted where the product:
<ul>
<li>
Has been worn or used
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Has been damaged after delivery due to misuse, accident, or improper handling
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<li>
Has been altered, modified, or repaired without our authorization
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Is missing its original packaging or essential accessories
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<li>
Shows signs of wear or use beyond normal inspection
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<li>
Is returned after the applicable return period
</li>
</ul>
Any promotional or clearance item may be subject to specific return conditions clearly stated at the time of purchase.
<h2>How to Request a Return</h2>
To request a return, contact us at:
<a href="mailto:watchpavillion@gmail.com">watchpavillion@gmail.com</a>
Please provide:
<ul>
<li>
Your order number
</li>
<li>
Customer name and contact number
</li>
<li>
Reason for the return
</li>
<li>
Photos or videos where relevant
</li>
</ul>
Do not send an item back without contacting us first. We will provide the applicable return instructions after reviewing your request.
<h2>Return Shipping</h2>
Where the return is due to a defective, damaged, or incorrect item caused by Watch Pavilion, we will arrange an appropriate solution for the return shipping where applicable.
For returns due to a change of mind or other reasons not caused by an issue with the product, the customer may be responsible for the return shipping costs.
<h2>Exchanges</h2>
If you would like to exchange your watch for another available product, please contact us within the applicable return period.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.
<h2>Refunds</h2>
Once we receive and inspect the returned item, we will notify you whether your return has been approved.
If your refund is approved, the refund will be processed using the applicable payment method and procedure.
For Cash on Delivery orders, refunds may be processed through an available bank transfer or other mutually agreed payment method. Customers may be required to provide accurate payment details for processing the refund.
The time required for the refund to reach your account may vary depending on the payment method and financial institution.
<h2>Refund Amount</h2>
Where a refund is approved, the refundable amount will generally correspond to the amount paid for the returned product, subject to any applicable delivery or return charges and the circumstances of the return.
Where the issue is caused by Watch Pavilion, we will make reasonable arrangements to ensure the customer receives the appropriate remedy.
<h2>Order Cancellation</h2>
If you wish to cancel an order, contact us as soon as possible at <a href="mailto:watchpavillion@gmail.com">watchpavillion@gmail.com</a>.
Cancellation requests received before dispatch may generally be accommodated.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
<h2>Contact Us</h2>
If you have any questions regarding returns, exchanges, damaged products, or refunds, please contact us:
Email: <a href="mailto:watchpavillion@gmail.com">watchpavillion@gmail.com</a>
We aim to handle customer complaints and return requests fairly and within a reasonable timeframe.
Watch Pavilion reserves the right to assess each return request based on the condition of the product and the circumstances of the claim, while not limiting any rights available to consumers under applicable law.

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Refund policy

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